preserving childhood moments through tutu cute fashion and beyond

OMG! I am in love with the shoe selection! Do these come in adult sizes?!” – Amy
You were right! EVERYTHING is so darn cute! I can’t wait to purchase more.” – Maria
Thank you for making it so seamless to purchase from muff’n + me!” – Happy Customer

support

customercare@muffnandme.com

*support hours: monday- friday| 9am-4pm CST *please allow up to 24-48 hours for a reply 

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FAQ | Help
1.Do you offer free shipping? We currently do not offer free shipping.   2.Do you offer gift wrapping? Gift wrapping is currently available for Pop-Up events only   3.Can I only purchase through the website? Currently, the source for purchasing is via muffnandme.com or a local Pop-Up event.   4.Can an order be changed after purchase? For prompt handling, email customercare@muffnandme.com asap. We will do our best to accommodate after the order has been placed.   5.Can I return my items? Please reference our return/exchange policy   6.What form of payments are accepted? Paypal and all major credit cards. Please check back as additional payment methods will be added
Shipping
Muff’n + me ships from Saint Louis, Missouri using the United States Postal Service within the U.S. only. Current processing time is 1-3 business days with most orders being received within one week.Local shipping, ships same day if order placed by 2pm

  • Standard Shipping | Free shipping for orders $150 and up
  • Priority & Express Shipping offered at given rate
  • International Shipping: we currently do not ship internationally, please check back as this will be announced at a later date
Returns
Return & Exchange Policy: Refunds will be issued to the original form of payment if:

  • merchandise is unworn, unwashed
  • tags attached, returned within 15 days of receipt and at the customer’s cost
  • muff’n + me has the right to refuse returns, refunds and/or reshipments if criteria is unmet 

Exchanges: If an item is received damaged or the incorrect item was shipped:

  • contact customercare@muffnandme.com as soon as possible for resolution
  • provide order number, photo of the damaged or incorrect item received for prompt handling
Terms and Conditions
Terms and Conditions:

  • This website is operated by muffnandme.com, in where muffnandme.com will be referred to as “our, we and us throughout the content of the terms of conditions.
  • Muff’n + me children’s boutique is a limited liability company established in MO, United States of America
  • Contact email address is hello@muffnandme.com.
  • Label headers are solely to help you as the user, customer or reader of this information to understand the:

MUFFNANDME.COM TERMS AND CONDITIONS EFFECTIVE JUNE 13, 2019. By accessing our site and making a purchase from us, you accept and agree to be bound by the terms and provision of this agreement. You also accept that you are at least the age of majority in your state or province or residence and you have provided us your consent to allow any of your minor dependents to use this site. When using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.   Any new features, tools or system updates which are added to the current store shall also be subject to the Terms of Service. The most current version of the Terms of Service is available for your review at all times on this page and your responsibility as the customer/user to seek and confirm any changes. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes acknowledges acceptance of any and all updates/changes made.   Shopify Inc. is the host for muffnandme.com. Shopify is an online e-commerce platform that allows us to sell our products and services to you.   1. ONLINE STORE & AVAILABILITY   By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 2. GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 3. BRANDS OFFERED, SERVICE AND PRICES Brands, pricing and the service model for our products are subject to change without notice. We reserve the right at any time to limit quantity modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party if expectations are not met for product/service quality, product/service modifications, price change, suspension or discontinuance of the service or product. We reserve the right to limit or deny purchasing to any person globally.   4. PRODUCTS OR SERVICES Certain products or services may be available exclusively, in limited quantity online through the website. These products or services may be limited in supply and are subject to return or exchange only according to our Return Policy when applicable.  5. BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you as a customer places with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number you provided on file. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.   6. CUSTOMER/USER COMMENTS We reserve the right to monitor, remove and report content that we determine to be offensive, threatening, lewd, sexually suggestive, pornographic or obscene in which violates any and parties intellectual property of these terms and conditions. By entering this site you agree that your comments, feedback via any channel within the site will not violate any party’s intellectual property or these Terms of Service.   7. Accuracy, System Access & Availability This site and it’s components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site and shall not be responsible or liable for any error or omissions in that information. We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. We do not guarantee that the results retrieved from entering the site We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. By accessing the website you agree that we can remove the service for windows of time or cancel service at any time, without notice to you.   8. Accuracy Warning This site and it’s components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site and shall not be responsible or liable for any error or omissions in that information.   9. Intellectual Property This site and it’s original content, features and functionality are owned by muffnandme.com us and protected by the united state trademark and copyright, intellectual property and other proprietary rights laws.   10. Advertiser Partnerships We may or may not receive payment for advertising, endorsing or promoting products appearing on our site. Our reputation and credibility remain to be held with the highest integrity, therefore we only endorse products we believe in.   11. Shipping Policy As we use a third party for shipping, please let it be known at the time the third party takes possession over the products being delivered by us, we are no longer responsible. Late deliveries after being determined ownership sits with the third party and not us. If a shipment is rejected by the customer, a refund to the original form of payment will be provided within 30 days of the return of merchandise. Please contact customercare@muffnandme.com for additional inquiries.   12. Termination Clause For account registration, we hold the right to terminate your access to our site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this agreement that, by their nature, should survive termination shall survive termination, including without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.   13. Notification of Changes We reserve the rights to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. Any changes to our privacy policy will be posted on our site 30 days prior to the changes taking place. Please be advised to re-read this statement on a regular basis.  

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